Experiences with Atlassian - SAFe - AWS Implementations:

Zero Motorcycles / Atlassian Senior Architect / November 2024 

Scotts Valley, California, United States

As an Atlassian Service Owner at Zero Motorcycles, I play a pivotal role in ensuring the seamless operation, optimization, and support of Atlassian tools such as Jira, Confluence, and others across the organization. I act as the point of contact and subject matter expert for all things Atlassian, aligning tool functionality with business objectives and team needs to maximize efficiency and collaboration.

In addition to managing the configuration and maintenance of Atlassian applications, I bring significant expertise in agile at scale coaching. I guide teams and leaders in adopting and scaling agile practices, ensuring that frameworks like SAFe, LeSS, or Scrum@Scale are implemented effectively. My coaching fosters alignment, transparency, and adaptability, enabling teams to deliver maximum value in a fast-paced, innovative environment.

My work closely with cross-functional teams to understand their workflows, develop customized solutions, and provide training and support. By analyzing data and feedback, you continuously identify opportunities for improvement, ensuring that both the tools and agile practices evolve alongside the organization.

Additionally, I am instrumental in maintaining system integrity, troubleshooting issues, and implementing updates or integrations with other software. My proactive approach helps foster innovation, streamlines processes, and promotes a culture of continuous improvement, supporting Zero Motorcycles' mission of driving progress in the electric motorcycle industry.

CPrime / Atlassian Senior Consultant & Agile Coach / February 2024 - November 2024 

Newark, California, United States

As an Atlassian expert and SAFe Agile coach, I specialize in driving Agile transformations and implementing tailored solutions for business agility. My responsibilities include articulating the vision for SAFe adoption to organizational leaders and developing customized implementation strategies for seamless integration.

I focus on supporting Agile transformation through coaching teams to improve working methods, fostering self-organization, and guiding leaders in cultivating an agile culture. I lead SAFe implementation by collaborating with stakeholders, facilitating Program Increment (PI) planning, and ensuring strategic alignment across teams.

Additionally, I deliver workshops and training on SAFe principles, monitor progress with metrics and reporting, and promote continuous improvement to optimize workflows. By coordinating collaboration and communication, I create transparency and ensure smooth operations throughout the transformation process.

Nike / Atlassian Toolsmith / February 2023 - November 2023 

Beaverton, Oregon, United States

Helped with the governance and guidance of the Atlassian stack best practices. Brought to the Nike team my inspiration from my tenured experience with the Atlassian stack to help our clients be even more successful in their journeys to make even a deeper impact on Nike's mission and success. As an Atlassian expert, I was a primary point of contact for all things related to Jira and Confluence. I was responsible for supporting and maintaining our Confluence and JIRA environments in collaboration with various disciplines (ex: products, software, IT, Programs or marketing) across Nike to improve their existing processes. I helped to provide a seamless user experience, streamlined workflows, and provided cost savings best practices by enhancing collaboration, optimizing workflows, and improving project management. The main objective of my role was to align the Atlassian eco-system with all teams' objectives and Nike goals and worldwide strategy and mission. 

Lucid Motors / Atlassian Service Manager / April 2019 - September 2021

Newark, California, United States

At Lucid Motors, I was the mastermind behind the complete Atlassian stack to meet the needs of entire the Lucid Motors Company ambitions and strategic growth in the world. In this role, I drove and implemented all major business processes and promoted best practices while advising teams (ex: IT, Hardware Engineering, Software Engineering, Manufacturing, Infotainment, Beta program, AI and much more) on how to get the most out of the Atlassian tool suite. Using the Atlassian stack, I helped to create a car that elevates the human experience and transcends the perceived limitations of space, performance, and intelligence. 

Splunk / Atlassian Service Manager and Service Owner / August 2018 - April 2019

San Francisco, California, United States

At Splunk, I was the Manager and service owner for JIRA, Confluence, JIRA Service Desk and BitBucket in order to help Splunk and all teams to achieve their goals and objectives. In this mission, I was responsible for the strategy, roadmap and implementation for the entire Atlassian Stack to support Splunk major teams (ex: software teams, Q&A teams, product managers and protects managers) to be successful in any angle.

From Jira Software for issue tracking and agile planning to Confluence for knowledge sharing and Bitbucket for version control, I helped with those tools to provide the foundation for efficient and successful projects. By leveraging these tools, I improved visibility, increased productivity, and streamlined communication.

Airbnb / Atlassian Developer and Administrators Manager / March 2016 - August 2018 

San Francisco, California, United States

As the Atlassian tools Manager, I owned the strategy and support of JIRA, Confluence, JIRA Service Desk and JIRA Portfolio to meet the needs of the Airbnb Company business requirements. In this role, I was responsible for requirements gathering, implemented business process workflows in JIRA, and promoted best practices while advising teams on how to get the most out of the Atlassian tool suite. I also implemented the biggest AWS Atlassian Data Center in the world at Airbnb. This Data Center was completely automated with Jenkins, Terraform codes and CHEF recipes.

Cornerstone OnDemand / Knowledge Management Analyst / March 2013 - February 2016 

Santa Monica, California, United States

At Cornerstone OnDemand I was responsible for the entire Knowledge Management and his life cycle which included:

Form a design perspective:

- Created the vision and drive the strategy for content development and administration of Knowledge Management tools, processes, and programs across Cornerstone OnDemand.

- Created an engaging user experience for every internal function

- Created programs and content that incorporate current trends, processes and procedures that meet company objectives and ensure that it is easy and simple for employees and external partners to find knowledge quickly

- Established the governance of all components of Knowledge Management in order to fit Cornerstone OnDemand's culture and processes

From a development point of view:

- Developed knowledge content standards across diverse business units

- Developed the process to execute project responsibilities on the Knowledge Management team

- Motivated, delegated and empowered administrators in the successful performance of their tasks and responsibilities while also encouraging innovation

- Continuously gather feedback on the usability of the Knowledge Management portal

- Trained, advised, and assigned projects to department administrators

And the implementation:

- Implemented technology/automation tools such as SharePoint, Confluence, Jive, BOX, Federated search

- Determined and implement the appropriate technology for each Knowledge Management project to establish the best the return on investment for Cornerstone OnDemand